Hilton Garden Inn Dallas/Allen

Awful customer service, awful experience. Evidently, a wedding party was staying at this location the same night I was. There was loud noise coming from a room adjacent to mine, ALL NIGHT LONG. I called the front desk clerk, Will, at around 10:20 to complain, and then the night clerk multiple times during the night to try to get the problem resolved. I last called at around 4AM, desperate for sleep, and fed up with the lousy accommodations that I paid a pretty penny for. The front desk personnel were unable/unwilling to help. I understand if they were not able to track down the source of the noise. But what disappointed me, was that neither Hilton employee I spoke with during the night offered to move me to a different room away from the noise, or, if no other rooms were available, to simply offer me a refund so I could go elsewhere. No one, not even the morning desk clerk, offered to make the situation right. So, if you're looking for an expensive place where the hotel guests are loud and like to party all night, then this Hilton Garden Inn is for you. If you value sleep and value for your money, however, give this location a hard pass.

Wife and I stayed here for an evening and it’s conveniently located off the HWY with nearby restaurants and Starbucks for those who need their coffee fix lol. The parking is well lit and didn’t have a concern for our vehicle. This hotel had a nice lobby lounge where you can relax, converse and have a drink. Has outdoor pool and hot tub but too cold to use. Check-in was quick and props to Michael. He noticed my Marine Corps beanie and thanked me for my service, greatly appreciated that and his friendliness. The rooms are spacious, comfy with nice king bed, microwave, mini fridge. Nice clean bathroom. The elevators seem to move slowly but overall and very comfortable and enjoyable stay.

It's not really a Hilton, if you have to pick up your own t.p. and towels at the front desk each day. Room was clean. Regarding your reply as mentioned... "Regarding the procedure you encountered for daily essentials, it's part of our effort to maintain safety standards amidst these challenging times. We appreciate your understanding and are always open to suggestions about your experience to help us improve." These are not challenging times in the sense that you infer. These are the times wherein corporations use narratives to provide inferior service at the brands expense. Your neighbors in this area, and fellow competitors have figured this out as of late. You should too. It's just plain lazy on your part.